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  1. The Kids Division
  2. Managing my account

Managing my account

Payments

  • How can I make a payment on my account?
  • Can I change my payment date?
  • How much do I need to pay on each statement I receive?
  • Can I make a payment before my statement’s issued?
  • What should I do if my payment isn't showing on my account?
  • Can I pay by direct debit?
See all 12 articles

Your credit limit

  • Can I increase my credit limit?
  • How do I change my credit limit preferences?
  • How do I accept/decline a credit limit increase?
  • Can I decrease my credit limit?
  • I have an incorrect entry on my credit file, what should I do?
  • You offered me a credit limit increase, why has it been rejected?
See all 8 articles

Statements & using credit

  • What is Persistent Debt?
  • Do you offer paperless statements?
  • How does a credit account work?
  • I've just placed my first order. When will I receive a statement requesting payment?

Your personal information & contact preferences

  • How do I update my card details?
  • How do I unsubscribe from your emails/mailings/marketing calls?
  • How do I update my telephone number/email address?
  • How do I update the address on my account?
  • How do I close my account?
  • How do I change my name on my account?

If you would like to make a complaint about your credit account, please contact us below.

Contact us
The Kids Division Customer Service Hub.
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