Managing my account

Payments

• How can I make a payment on my account?
• Can I change my payment date?
• How much do I need to pay on each statement I receive?
• Can I make a payment before my statement’s issued?
• What should I do if my payment isn't showing on my account?
• Can I pay by direct debit?

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Your credit limit

• Can I increase my credit limit?
• How do I change my credit limit preferences?
• How do I accept/decline a credit limit increase?
• Can I decrease my credit limit?
• I have an incorrect entry on my credit file, what should I do?
• You offered me a credit limit increase, why has it been rejected?

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Statements & using credit

• What is Persistent Debt?
• Do you offer paperless statements?
• How does a credit account work?
• I've just placed my first order. When will I receive a statement requesting payment?

Your personal information & contact preferences

• How do I update my card details?
• How do I unsubscribe from your emails/mailings/marketing calls?
• How do I update my telephone number/email address?
• How do I update the address on my account?
• How do I close my account?
• How do I change my name on my account?