Managing my account
Payments
- How can I make a payment on my account?
- Can I change my payment date?
- How much do I need to pay on each statement I receive?
- Can I make a payment before my statement’s issued?
- What should I do if my payment isn't showing on my account?
- Can I pay by direct debit?
Your credit limit
- Can I increase my credit limit?
- How do I change my credit limit preferences?
- How do I accept/decline a credit limit increase?
- Can I decrease my credit limit?
- I have an incorrect entry on my credit file, what should I do?
- You offered me a credit limit increase, why has it been rejected?
Statements & using credit
Your personal information & contact preferences
- How do I update my card details?
- How do I unsubscribe from your emails/mailings/marketing calls?
- How do I update my telephone number/email address?
- How do I change my password?
- How do I update the address on my account?
- How do I close my account?