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  1. The Kids Division
  2. I’ve already placed an order

I’ve already placed an order

Cancellations & amendments

  • Can I cancel or change my order?

Receiving your parcel

  • I've received a faulty/damaged/incomplete order, what should I do?
  • My order is being sent straight from the supplier, when will it arrive?
  • When will I receive my standard delivery order?
  • When will I receive my next day delivery order?
  • When will I receive my nominated day delivery order?
  • My order hasn't arrived, what should I do?

Returns & exchanges

  • How do I return unwanted items?
  • Can I request a collection from a different address?
  • Can I exchange an item?
  • Have you received my returned items?
  • How long do I have to return my order, and what happens if I return it late?
  • I returned my order, why haven’t you refunded the delivery charge?

If you would like to make a complaint about your credit account, please contact us below.

Contact us
The Kids Division Customer Service Hub.
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