We’re really sorry to hear that, and we can certainly have a look at this for you.
You can open a chat with our specialist team from Monday to Friday, between 9am and 5pm, or email credit.control@simplybe.co.uk
We’re working really hard to prevent the spread of coronavirus, and as a result we have an extremely limited number of advisors available to answer your queries at the moment. Please provide as much information as you can regarding what's happened, and include your name, address and contact number, along with any supporting documents you may have.