You can still return items that were delivered by courier or Royal Mail. Due to additional safety measures, please note it may take up to 14 days for your return to be processed. If you paid by card, please allow a further 5 working days.
Please be sure to keep your return receipt safe until your parcel has been received.
To comply with social distancing measures, we strongly recommend that you return items using our Hermes courier service. Please leave your parcel in a safe place for the courier to collect, and they’ll post the return receipt through your letterbox.
Downloading the Hermes app will make things even easier for you - under 'My Places', you can set up a safe place for both deliveries and returns, take a picture of it for the courier's benefit, and mark it as a GPS location.
If you don't have any safe places where you can leave your parcel, the courier will knock on your door and step back so that you can place the parcel on the doorstep for contact-free collection.
We know things are tough at the moment, so we’ve extended our usual return period. You now have up to 60 days to return items to us.
Please click here for information on all of our return options.
Arrow XL collections
As of Monday 30th March, Arrow will be ceasing returns/swap outs/recycling products. If you've booked a collection with them after this date, it'll be put on hold until the current situation improves. If you need to return an item that was delivered by Arrow and you haven't booked a collection yet, please contact us