If you're having trouble maintaining your payments, or feel that a change in circumstances may affect your ability to pay in the future, it's really important that you let us know as soon as possible.
We understand that this will likely be a very worrying time for you and we're here to support you as much as we can. Our specially trained advisors are sympathetic and easy to talk to.
Please contact us by emailing firstname.lastname@example.org – make sure you include your full name, first line of address and postcode, so that we can find your account.
You can also call us on 0800 072 2970 (Monday to Friday 9am-5pm) or chat with us between those hours. Please be aware that our usual response times have been significantly extended, due to the coronavirus pandemic.
It may be beneficial for you to complete an online Income and Expenditure to help you with managing your money - click here for further information. Please note: the Income & Expenditure form is hosted by an external firm.
If you've been financially impacted by COVID-19 and would like more information on specific support we can provide, please click here
If you don't make your minimum payment by the due date shown on your statement, we reserve the right to apply an administration charge to cover our costs of reminding you. Currently, our charge is £12 for each reminder we send. The amount we charge could change at any time, but we'll let you know in advance if this is going to happen.
Your credit file could be affected if you miss a payment on your account.